ICS SUPPORT & MAINTENANCE

In the Software Development Life Cycle a major chunk of the funds goes into post deployment application support and maintenance activities. Often large enterprises spend up to 68% of their allocated IT budget on support and maintenance activities. Integration-Quest Consulting Services Pvt. Ltd. clearly understands that there is a humongous potential to bring down costs by optimizing support and maintenance activities. Our expertise and industry insights in the field of Application Support and Maintenance have helped us forge long list of collaborations with top players in the IT Industry. With a strong focus on performance and continuous learning and improvement, ICS offers highly cost effective support and maintenance solutions through a well defined and proven support framework. Working with our customers, ICS take pride in owning the complete Support and Maintenance process and offers a right mix of Onshore-Offshore model where we have a skilled Onshore team and equally dedicated Offshore team with all the necessary infrastructure to support the processes.

Not only do our consultants take proactive approach to application support and maintenance by focusing on application functioning, application availability and stability, we also strive to make our delivery mechanism robust by optimizing our Onshore-Offshore mix which in turn gives our customers the liberty to cut down maintenance costs. Integration-Quest Consulting Services Pvt. Ltd. offers a unique approach for post software deployment support. Our value proposition lies in the fact that ICS provides single platform for software maintenance and support with infrastructure management. As we move forward with our cutting edge support and maintenance services, our adherence to stringent SLAs and Quality Measures allows us to continuously improve against industry standards. With the application maintenance and support industry going through multi phased changes the customer expectation has drifted, from product delivery to increased involvement in robust and smooth application support and maintenance. With the ICS’ model of application support and maintenance being highly flexible it brings a collaborative approach that is dominant in our post deployment support and maintenance. Being at the forefront of new age application support and maintenance services, ICS offers a model that is intuitive, futuristic and adaptable to changes in the market.